Refund Policy

Corva plans

• The pilot is free; there is nothing to refund and no card is taken.
• A paid plan is paid month by month and does not renew by itself, you choose to pay for the next month.
• Charged twice, charged the wrong amount, or paid and the plan did not switch on: we refund the difference in full, or switch the plan on, whichever you prefer. Tell us within 30 days.
• Changed your mind within 7 days of paying and used little of the month: ask, and we will refund the plan amount for the unused part at our discretion. Usage already consumed (chats and voice minutes) and overage charges are not refunded.
• GST charged on a refunded amount is refunded with it. Refunds go back to the card, UPI or bank account that paid, through Razorpay, and usually reach you within 5–7 working days.

Payments to a business through Corva

When a business uses Corva to take a payment from its own customer, the business, not Corva, is the seller and decides refunds under its own policy. Ask the business first. If you cannot reach it, contact us and we will pass your request on.

How to ask

Use the contact form and say it is a refund, with the business name and the payment reference from your receipt. A person replies, normally within two working days.

See also the Terms and Conditions.